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At the crux of any enterprise lies the desire to meet customer expectations. But even if you have delivered on all your promises, it is not an affidavit of customer’s happiness or satisfaction, neither does it guarantee returning customers. What should businesses do to ensure customer satisfaction? How to ensure that every customer returns back?

There is a very important lesson that business owners must learn from Steve Jobs’ successful reunion with Apple. After being unceremoniously ousted from his own company in 1985, Steve Jobs’ return to Apple in 1996 was seen as the last throw of the dice to save the sinking ship.

The introduction of Salesforce Lightning experience in 2014 was, in many ways a prophecy about the future of CRM solutions. Packed with AI and analytics features, the salesforce lightning experience enabled businesses to transform their sales in ways unimagined before. Designed to meet the mobility needs of enterprises in the 21st century, salesforce lightning is faster, easier to adopt, and extremely efficient. As stated by one of the salesforce users; “It is a CRM tool that every 21st-century business deserves.”

Few business tools are as transformative as mobile apps. From personalized customer service to collaborative workflows, mobile apps can transform businesses left, right, and center. However, ‘native or cross-platform’ is one debate that still lingers one between app developers and business heads. In this blog, we highlight the advantages and disadvantages of both development frameworks so that the business owners can make the right choice.

Microsoft Azure, with its business-friendly features and capabilities, is one of the most preferred cloud computing services in the market today. Its IaaS and PaaS services are used by enterprises for leveraging a range of digital solutions like virtual computing, analytics, storage, etc. While the enterprises opt Azure cloud services for a host of reasons such as flexibility, scalability, security, etc. but one least talked about yet equally important reason is Azure Diagnostics.

In this technology-driven world, businesses are solely focused on maximizing the effectiveness of shared resources rather than focusing on the products that differentiate their projects and offerings. In this pursuit, they consistently develop and deploy technologies that support their objectives and goals. Companies like Amazon have invested hugely in a computing infrastructure to decrease their costs and to maintain their expensive existing technology.

Unprecedented innovation in technology has brought a revolution in the mobile app industry. Indeed, the mobile app industry is going through the most competitive phase of all time with businesses moving furiously in the mobile app world. The trend of building mobile apps has accelerated at such a pace that the Apple app store and Google play store have more than 5 million apps on their platform now.

Today, every business is transforming into a digital business; thanks to the revolution caused by the latest technologies. Conventionally, enterprises only used to leverage the innovation abilities of ISVs to provide solutions to their clients. However, as the technological landscape is advancing, the enterprises are trying to incorporate their own innovations in their offerings.

In recent years, there has been a significant spike in average spending on cloud computing services. The main reason behind this is its economics and convenience. Cloud computing is the best and the most cost-effective way to get rid of all legacy IT bottlenecks, including hardware and monitoring costs. While there are many cloud service providers, Azure Microsoft happens to be one of the most popular and fastest-growing ones. It is second only to Amazon AWS, and the competition between the two has made cloud computing more accessible and beneficial for enterprises.

Business process optimization remains a top priority for enterprises of all scale and sizes. However, figuring out the right mapping tool is one of the primary challenges that businesses must deal to ensure business efficiency and profit. Most businesses either use value stream maps (VSM) or process maps for process optimization. While both mapping tools can be tailored to adapt to diverse business environments, knowing the difference between the two can help in making a smart choice. Here’s a comparison between these two mapping tools:

In the digital age, information systems have become critical assets for enterprises. However, to leverage maximum value from these assets, organizations must ensure their continuous updating to prevent them from turning obsolete and outdated. Experts suggest that enterprises must focus on an application modernization strategy that takes into account the strengths and weaknesses of their existing IT systems. By doing so, enterprises can easily adapt to the rapid pace of technology evolution as well as meet business goals efficiently. In this blog, we discuss some of the factors that make legacy application modernization a must-have for modern-day enterprises.

A recent study revealed that enterprises spending on SaaS subscriptions had increased by nearly 20 times in the past 5 years. Furthermore, considering the costs and flexibility advantage that SaaS distribution models (applications on the internet) offer, it is expected that the enterprises’ love for SaaS solutions will only grow stronger with time. However, enterprises must weigh in all information and the subsequent business implications before buying SaaS products. Here are 5 things that every enterprise must consider before signing a SaaS purchase agreement.